Management

Identify & implement the long term planning of future training activities for workshop colleagues.

Carry out warranty repairs as directed, returning displaced material to the correct location and in correct condition.

Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimisation

Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes

Employing new staff and developing an induction plan

Managing, coaching and motivating employees and thus ensuring a high quality of employees

Defining target agreements with employees and reviewing the level of target achievement through regular 1-2-1’s.

Monitoring and optimising productivity and performance of employees

Ensuring job time planning and task allocation for workshop is carried out correctly

Monitoring compliance with all statutory regulations * Ensuring quality control of all completed tasks.

An exciting opportunity has arisen for an Aftersales Manager to join a franchised dealership. 

Salary £50,000 OTE

Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team the branch.

Your key objective will be to drive the performance of the teams within the aftersales operation and encourage them to work, efficiently and cohesively, to optimise performance and consistently provide

customer excellence.

As an Aftersales Manager your responsibility is to ensure our customers aftersales needs are met, this will including ensuring all works are booked in promptly and all work is carried out to the required standard. Your teams will be responsible for upselling products to our customers and ensuring the aftersales department hits all KPIs.